About Mindhatch

What We Do

  • We help you solve complex business problems and design products, services, and experiences your customers love using our Design Thinking expertise.
  • We help your staff stay engaged and do their work better through our Organizational ImprovTM training programs.
  • We help you come to strategic decisions and embrace organizational change and innovation using our Innovation Facilitation methodologies.
  • We build your team’s connection and overall performance through Diversity & Inclusion‎ experiences that help cultivate a culture that values all voices and maximizes the potential of every employee.
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Who We Are

  • We believe that all work is human-centered and that people are your business, which is why we help organizations put the human experience at the center of their thinking.
  • We inspire, play, experiment, and take a “yes and” approach to everything we do. At our core, we are born testers of assumptions, lovers of the counterintuitive, and embracers of change.
  • We are one of the rare firms that is equal parts business and creativity, strategically balancing real-world requirements with “what if” possibilities.
  • We are dedicated to creating equitable and inclusive work cultures where difference is viewed as the asset that it is, where all voices are welcome, and—as a direct result—businesses and individuals thrive.

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About Coonoor

Coonoor Behal is the Founder & CEO of Mindhatch, a consultancy that helps organizations create the conditions for innovation and creativity to thrive. Through Mindhatch, Coonoor delivers her unique mix of expertise in Design Thinking, Organizational ImprovTM, Innovation Facilitation, and Diversity & Inclusion.

Coonoor has helped Deloitte create, prototype, and launch an in-house design thinking consulting arm; be a part of a “stealth” team of design strategists and researchers guiding numerous teams at Starbucks; trained more than 100 people at Bethpage Federal Credit Union in design thinking; helped the Department of State and the Pentagon use improv to be more creative and collaborative thinkers, and has helped the Inter-American Development Bank’s Gender & Diversity Division generate and come to a consensus on their strategic vision.

Coonoor is also the author of I Quit! The Life-Affirming Joy of Giving Up, which will be published by New Degree Press in April 2021.

The book seeks to help readers rethink and reframe quitting by sharing stories from everyday people who summoned the courage to quit things in their lives.

Coonoor has been an improv comedy performer for over 10 years, is an avid fan of professional tennis, and dotes on Nikka, her Bernese Mountain Dog.

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More About Coonoor


Coonoor is an innovation strategist with deep experience in using design thinking methods to make sure her clients are solving the right problems with their customers’ needs in mind. She frequently delivers her Design Thinking: 101, Design Thinking: Application, and Improv for Design Thinking programs for clients. She is an instructor of design thinking at the School of Visual Arts in Seattle, WA and is on the Advisory Board for the Tombolo Institute’s Design Thinking Program at Bellevue College.


Coonoor is an expert in getting groups to work Collaboratively and Creatively to achieve Consensus. She was trained in Advanced Facilitation while a Deloitte consultant and is certified in Creative Design and Facilitation by Retreats That Work. She brings both the creative know-how to get groups to think outside the box, but also the business and strategy chops to get them to make smarter decisions.


Coonoor has been an improv comedy performer for 10 years, making her mark as a house ensemble performer and instructor at the Washington Improv Theatre in Washington DC, and being accepted to the Upright Citizens Brigade Theatre’s Advanced Improv Program in New York City. She was a founding member of Bombay Vindaloo, an improvised Bollywood musical show. She currently performs in Seattle with the Bandit Theatre and multiple “indie” teams. She has performed at improv comedy festivals around the country. She first fell in love with watching improv when she interned at Late Night with Conan O’Brien when she was in college, though it took her years to find the courage to try it out herself.


Coonoor is the author of “I Quit! The Life-Affirming Joy of Giving Up”, which seeks to help readers rethink and reframe quitting by sharing stories from everyday people who summoned the courage to quit things in their lives. She also writes one longform article every month for the Mindhatch blog and is often sought out to write guest posts for various platforms.


Coonoor frequently delivers keynotes on how and why we need to reframe quitting in society. She also speaks on topics related to innovation, creativity, and improv in the workplace. She often shares her stories and insights through keynotes, panels, podcasts, and expert interviews. Coonoor is a frequent lecturer on “Improvisational Mindsets for Leadership” at George Washington University’s School of Business.


Coonoor is an unapologetic progressive who values positive, productive change in the world that helps those left most vulnerable by the systems we have created. She currently sits on the board of Street Entrepreneurs, a nonprofit that seeks to democratize entrepreneurship. She supports her clients’ diversity and inclusion efforts with White Privilege/Black Power, an innovative improv experience that helps audiences explore and celebrate topics of difference. While she was a consultant at Deloitte, she was awarded the prestigious GovLab Public Sector Innovation Fellowship. In 2010, she was named a StartingBloc Fellow and completed a 5-day institute for social impact leaders.

Coonoor is a consummate consultant. Ever professional, she also brings her sense of humor and ability to adapt in real-time to every engagement (must be the improv!). Coonoor conducts research interviews adroitly, conveying both authority and humility, the key dynamic for quality participation. Overall, a pleasure to work with!”


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