About Mindhatch

What We Do

  • We help you solve complex business problems and design products, services, and experiences your customers love using our Design Thinking expertise.
  • We help your staff stay engaged and do their work better through our Organizational ImprovTM training programs.
  • We help you come to strategic decisions and embrace organizational change and innovation using our Innovation Facilitation methodologies.
  • We build your team’s connection and overall performance through Diversity & Inclusion‎ experiences that help cultivate a culture that values all voices and maximizes the potential of every employee.
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Who We Are

  • We believe that all work is human-centered and that people are your business, which is why we help organizations put the human experience at the center of their thinking.
  • We inspire, play, experiment, and take a “yes and” approach to everything we do. At our core, we are born testers of assumptions, lovers of the counterintuitive, and embracers of change.
  • We are one of the rare firms that is equal parts business and creativity, strategically balancing real-world requirements with “what if” possibilities.
  • We are dedicated to creating equitable and inclusive work cultures where difference is viewed as the asset that it is, where all voices are welcome, and—as a direct result—businesses and individuals thrive.

Check Out Mindhatch in the Media

Meet the Founder & CEO

Coonoor Behal is a creative leader with subject matter expertise in:

  • Design Thinking – including service design, qualitative design strategy, ethnographic research, and corporate training;
  • Organizational ImprovTM – using mindsets and activities from improvisation to develop team skills and improve corporate cultures; and
  • Innovation Facilitation – designing and delivering structured ideation and creativity sessions that yield more of the best ideas.

CoonoOr Behal, Founder


(312) 315-3379

  • Studied product design with the Wharton School of Business
  • Graduate of Adaptive Path’s User Experience (UX) Intensive
  • Regular guest lecturer on “Improvisational Mindsets for Leadership” at The George Washington University School of Business
  • BA from New York University (summa cum laude)
  • MA from The University of Chicago
Awards & Certifications
  • Awarded the prestigious GovLab Innovation Fellowship at Deloitte Consulting
  • Certified in “Creative Facilitation and Design” by Retreats That Work
Professional Background

Coonoor honed her creative problem-solving skills during her years as a strategy and innovation consultant at Deloitte Consulting LLP. For part of her time there, she worked in the firm’s Global Innovation Network, spearheading and managing open innovation challenges across more than 100 member firms.

With years of experience as an improv comedian and teacher, Coonoor brings levity, adaptability, and composure to every experience and is an expert in using improv techniques to enhance collaboration and ideation. Prior to her creative business career, Coonoor worked in nonprofit international development.

Coonoor is a consummate consultant. Ever professional, she also brings her sense of humor and ability to adapt in real-time to every engagement (must be the improv!). Coonoor conducts research interviews adroitly, conveying both authority and humility, the key dynamic for quality participation. Overall, a pleasure to work with!”


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We inspire, play, experiment, and take a “yes and” approach.

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