Numbers don’t make a product or a business successful. People do. People are at the center of every successful business, so it’s time to put the human experience at the center of what you do. We employ the craft of design thinking – a process for creative problem-solving and solution development – to help our clients tackle the uncertainty of creating or evolving a product, service or experience for the marketplace. We will help you go beyond numerical projections and traditional market research to create usable offerings that result in delighted customers, engaged staff, and improved profits.


A collaborative process for creative problem solving that applies non-linear thinking, empathy with customers, and rapid prototyping of solutions.


  • Deepened understanding of customer wants and needs
  • Improved customer experiences and loyalty
  • Discovery of new markets and ideas with continuous customer validation
  • Removal of organizational silos to accomplish goals efficiently
  • Resources invested in only the innovative ideas that show early promise
  • One-of-a-kind solutions built and tested in low-cost, low-risk ways



Understanding your customers begins with human-centered research. Mindhatch will create and manage the entire research process from start to finish – to include:

  • Identification of project goals and constraints
  • Craft challenge questions and hypotheses
  • Creation and application of the correct methodology
  • Gather qualitative and quantitative customer insights


As experts in workshop design and facilitation, we are uniquely capable of bringing our design thinking expertise to your organization. We offer the following experiences and frequently work with clients to customize workshops in order to accommodate specific needs and challenges:


Design Thinking: 101

This fast-paced, highly interactive, and experiential half-day or full-day workshop puts groups through the paces of learning the design thinking process by doing. You will apply each phase of the process (Empathize, Define, Ideate, Prototype, Test) to a specific challenge and get exposure to and experience with using tools such as 1-on-1 empathy interviewing, customer personas, and empathy maps, and apply rapid prototyping techniques that result in an actual solution to the given challenge. This workshop pairs excellently with our Design Thinking: Application workshop.

Design Thinking: Application

This half-day, full-day, or multi-day training turns Design Thinking: 101 in to an actual working session for your team. You’ll be put through the paces once again, but this time will apply the methods and tools toward an actual, real-world workplace challenge your team faces. We’ll even help get your actual customers/end users in the room so you can gather authentic insights that will result in true progress.

Improv for Design Thinking

This half-day group training uses methods from improvisational comedy to reinforce the skills needed to be effective design thinking practitioners. Through a series of interactive, experiential exercises, participants will hone their human-centered skills related to empathy, problem solving, ideation, prototyping, and solution testing. Great for design thinkers at any level – from beginners who are curious to experts who want to enhance their craft.


Are you trying to bring a design mindset to your team or organization? We can help you navigate organizational and leadership challenges and change the DNA of your workplace while developing your individual design thinking skills and building your creative confidence. Is your team trying to apply a design thinking process to a project or initiative? We can coach you through the process to ensure you execute with integrity and get the best results.


If your organization already provides design thinking services to clients, Coonoor Behal, Mindhatch’s Founder, can be an invaluable asset to your team. Learn more about using Coonoor’s expertise here.


Contact Us today to learn more about how we can bring design thinking to your organization to improve customer value, staff engagement, and your bottom line.

Know an organization that could benefit from design thinking or is looking to add an expert to their team?
Refer them to Mindhatch®!

  • #StreetPitch | Washington DC | Nov 27 - Mindhatch is pleased to join forces with Street Entrepreneurs to celebrate diverse entrepreneurs. #StreetPitch brings together the grittiest founders to present their companies for the opportunity to crowdfund from the audience. Join us on November 27 in Washington DC!
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