Customers who feel heard and understood will give you responses that are more truthful, and therefore more useful. Discover how you can boost profits, build loyalty, and drive innovation by developing the empathy that uncovers customer needs, wants, and desires.

Service Design Drinks is a network of Seattle service designers and related professionals who think services should and can be better designed. On Nov 8, we’ll be discussing — and interacting with — Service Blueprints vs Journey Maps. What are the differences and similarities we’ve seen in theory and in practice? Where have we had the most success using each? What pitfalls have we encountered, and what adaptations?

Mindhatch Founder & CEO, Coonoor Behal, was recently interviewed on the “A Sherpa’s Guide to Innovation” podcast to discuss using improvisation for innovation, creativity, and human centered design. They even play FIVE THINGS, Mindhatch’s improv card game! Please have a listen to Episode 27: At The Intersection of Improv & Innovation on the Apple iTunes … Continue reading Improv & Innovation: Mindhatch Founder Appears On “A Sherpa’s Guide to Innovation” →

All businesses and organizations face one near-universal business challenge: finding and hiring the right people. Brilliant jerks = not the right people. Find out how using improv can help you improve how you evaluate job candidates and weed out the bad seeds.

Many companies want their people to take more risks, but don’t create a culture of psychological safety to support that behavior. Here is how Improv can help.