Increase revenue and improve customer satisfaction

Client

Casual dining restaurant | French-American cafe, coffee house, and bar

Goal

Gain customer and staff insights and provide recommendations for increasing revenue and improving customer satisfaction

Result

Designed and conducted a six-week ethnographic design research and synthesis process for each client that yielded more than ten easy-to-implement, revenue-generating recommendations for “front-of-the-house” change. Recommendations spanned staff training, customer offerings, and adjustments to the physical space.

Service Area

Design Thinking

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